Our Services

Our First Contact Physiotherapists (FCPs) can assess and advise patients with muscle, joint and bone problems, such as back, neck and joint pain.

How can they help?

They can:

• Assess and diagnose your problem
• Give advice on managing your condition
• Recommend treatment and exercises
• Refer you to other services if needed

They can help with problems such as:

• Back, neck and joint pain
• Sprains, strains and sports injuries
• Arthritis
• Muscle, ligament and tendon problems
• Conditions such as tennis elbow or carpal tunnel syndrome
• Some problems following orthopaedic surgery

The service is for patients aged 16 and over. It is not suitable for urgent or emergency problems, or conditions such as respiratory, neurological or women’s health problems.

If you think First Contact Physiotherapy may be right for you, please speak to your GP practice.

Our PCN ADHD Service supports adults registered with our GP practices who may have Attention Deficit Hyperactivity Disorder (ADHD) or who already have an ADHD diagnosis and require further support.

The service takes a needs-led approach, helping to understand each patient’s individual circumstances, symptoms and support needs. Depending on their needs, patients may be offered assessment, advice and practical support, treatment and medication monitoring, or referral to specialist services where appropriate.

How does the service work?

If you think you may have ADHD, please speak to your GP practice about whether an assessment or referral to the service may be appropriate.

Our Neurodivergent Practitioners can work with patients to understand how their symptoms affect their everyday life and identify the most appropriate support.

Find out more

For full information about the ADHD Service, including the referral process, assessment, treatment, medication monitoring and available support, please visit our dedicated ADHD Service page:

Visit our ADHD Service page

If you have received a text message about an ADHD appointment and have a question about it, please contact the PCN ADHD Team:

Telephone: 0151 317 4225
Email: cmicb-wi.mmwwpcnadhdservice@nhs.net

Our Ageing Well / Living Better Team supports older people who are living with frailty or complex long-term health conditions, helping them to remain as independent, active and well as possible.

The team provides personalised support to help patients:

• Stay as independent as possible
• Manage long-term health conditions
• Reduce the risk of falls and hospital admissions
• Plan for their future health and care needs
• Improve their overall health and quality of life

Who can the service support?

The service may be particularly helpful for people who:

• Are living with frailty
• Are aged 85 or over
• Are housebound or need regular support at home
• Have experienced falls
• Are living with dementia
• Have experienced a recent bereavement
• Have complex or multiple long-term health conditions

The team can provide a holistic assessment and personalised care plan, helping patients understand their health and care needs and identify appropriate support.

How to access the service

Referrals can be made by GP practices and other health or care professionals. If you think you or someone you care for may benefit from the service, please speak to your GP practice or healthcare professional.

Ageing Well Team: 0151 317 4206
Email: cmicb-wi.ageingwellmmwwteam@nhs.net

Frailty help and support

If you or someone you care for is living with frailty, our Frailty Help and Support page provides further information and practical advice, including ways to manage frailty and access additional support.

Visit our Frailty Help and Support page

Our PCN Cancer Care Coordinator provides support to patients following a cancer diagnosis and helps improve access to cancer screening services.

Cancer Care Support

Patients who have recently been diagnosed with cancer will be offered a 3-month support discussion. This provides an opportunity to talk about any concerns, find out about available cancer support services and understand what to expect from their ongoing care.

Patients will also be given information about their 12-month cancer review, which is carried out by their GP.

Cancer Screening Support

The service also helps patients access important cancer screening, including:

• Breast screening: Supporting patients who have missed a mammogram to rebook their appointment.
• Bowel screening: Providing information and support with FIT bowel screening tests.
• Cervical screening: Helping eligible patients who have never attended a cervical screening appointment to access our Enhanced Access service.

Our PCN also works with local cancer services to help improve awareness and uptake of cancer screening.

If you have questions about your cancer care or screening, please speak to your GP practice.

Our Clinical Pharmacy Team includes Clinical Pharmacists and Pharmacy Technicians who work alongside our GP practices to help patients get the most from their medicines.

The team can provide support with medication reviews, medicine safety, complex medication needs and medicines following hospital admission.

If you have a question or concern about your medicines, please contact your GP practice, who can arrange support from the Clinical Pharmacy Team where appropriate.

Find out more about our Clinical Pharmacy Team →

Our PCN provides a Complex Dressings Service for patients who need specialist wound care that cannot be provided routinely at their GP practice.

The service can support patients with:

• Complex wounds requiring specialist dressings
• Abscesses or wounds requiring packing
• Weeping legs that are not improving
• Burns
• Non-healing wounds

Appointments

Appointments are held at Moreton Group Practice on:

• Monday: 8:00am–3:30pm
• Wednesday: 8:00am–3:30pm
• Friday: 8:00am–2:30pm

This is an appointment-only service and is not a drop-in clinic.

How to access the service

Appointments are arranged by your GP practice. If you have a wound that is not healing or requires more complex care, please speak to your GP practice, who can arrange an appointment if appropriate.

Routine or basic wound care should continue to be provided by your GP practice.

Our PCN supports the delivery of seasonal COVID-19 vaccination programmes for eligible patients in line with the latest NHS guidance.

During vaccination campaigns, the PCN helps eligible patients access their COVID-19 vaccination, including support for patients who are housebound or living in care homes where appropriate.

For the latest information about eligibility, appointment arrangements and the current vaccination programme, visit our dedicated COVID-19 vaccination page.

Find out more about the COVID-19 Autumn/Winter Vaccination Programme →

Our PCN provides additional support for patients living with diabetes, including access to a Diabetes Specialist Nurse (DSN) for patients who need more specialist care.

How can the service help?

The Diabetes Specialist Nurse can support patients with:

• Managing diabetes and blood sugar levels
• Reviewing and adjusting diabetes medication
• Starting or reviewing insulin treatment
• Using glucose monitoring devices, including continuous glucose monitors
• Managing more complex diabetes
• Providing advice and support when diabetes is difficult to control

Our PCN also works closely with practice nurses to provide diabetes care within GP practices, helping patients receive the right level of support for their needs.

How to access the service

Patients cannot book directly with the Diabetes Specialist Nurse. If you need additional support with your diabetes, please speak to your GP or practice nurse, who can refer you to the service if appropriate.

The service also provides ongoing support and education to healthcare professionals to help improve diabetes care across our practices.

Our PCN provides an Ear Irrigation Service for patients who have a build-up of earwax that needs removing.

Before your appointment

Your ears will need to be checked by a clinician before you are referred to make sure ear irrigation is suitable for you.

Ear irrigation may not be suitable if you have had:

• An ear infection within the last 6 weeks
• Previous ear surgery or a perforated eardrum
• An object or foreign body in your ear
• Ear pain or discharge
• A history of cleft palate

If ear irrigation is not suitable, your GP practice may recommend micro-suction instead.

Preparing for your appointment

If you are referred for ear irrigation, you should use olive oil ear drops for 2 weeks before your appointment. This helps soften the wax and makes the procedure more effective.

There may be a short wait for an appointment, but patients will normally be seen within 6 weeks of referral.

If you have any questions about your referral, please contact your GP practice.

Our Enhanced Access Service provides additional GP and Advanced Nurse Practitioner (ANP) appointments outside normal practice opening hours, giving patients greater flexibility when they are unable to attend during the day.

Appointment times

• Monday to Friday: 6:30pm–8:00pm
• Saturday: 8:30am–5:30pm

Appointments are available at participating PCN practices across the local area, depending on availability. Appointments may be offered face-to-face or by telephone.

How to book

Enhanced Access appointments are booked through your registered GP practice. Reception staff can check availability and arrange an appointment at an appropriate participating practice.

For more information about the Enhanced Access Service, including what appointments are available and what to expect:

Visit our Enhanced Access page

Support to help you feel healthier and more in control

Our Health and Wellbeing Coaches provide friendly, non-clinical support to help you make positive changes to your health and wellbeing.

They can support people living with long-term physical or mental health conditions, as well as people who would like support to improve their health, lifestyle and overall wellbeing.

Your Health and Wellbeing Coach can work with you to identify what matters to you, set realistic goals and find practical ways to make positive changes.

How we can help

Support can include:

• Setting personal health and wellbeing goals
• Building confidence in managing your health
• Making healthier lifestyle changes
• Support with weight management
• Managing stress and building resilience
• Increasing physical activity
• Improving general wellbeing

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Groups and programmes

We also offer a range of groups and activities designed to help you improve your health, meet other people and build confidence.

Walking Groups

Our walking groups are open to all abilities and you do not need a referral or appointment to attend.

Tuesday – Central Park, Liscard
10:00am

Wednesday – Moreton Methodist Church
10:00am

Simply turn up and join us.

Our walking groups are a great way to become more active, meet other people and enjoy some time outdoors.

Healthy Me – Weight Management Group

A 7-week programme providing personalised support to help you make sustainable lifestyle changes and manage your weight.

Sessions are available in Moreton and Wallasey.

Breathe Happy Group

A friendly group for people living with COPD or other long-term breathing conditions.

The group meets on the last Wednesday of each month, alternating between Moreton and Wallasey.

Healthy Hearts Group

A three-week programme helping people understand their cardiovascular risk and make positive changes to support their heart health.

The group covers healthy lifestyle choices, setting personal goals and making changes that can be maintained over time.

Self-Management Group

A four-week programme helping you develop practical skills to manage your health and wellbeing.

Topics include:

• Digital health
• Resilience
• Physical activity
• Motivation
• Creating a personalised wellbeing plan

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Find local health and wellbeing support

If you’re looking for local activities, groups or services to support your health and wellbeing, Health Junction can help.

Health Junction is a local directory of health, wellbeing and community services across Wirral. You can search for activities and support that may help you become more active, improve your wellbeing, meet other people or find practical support.

Explore Health Junction

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More wellbeing support

Our Health and Wellbeing Coaches can provide personalised support, but there are also lots of things you can do yourself to look after your wellbeing.

We’ve put together a separate Wellbeing Support page with useful information, NHS resources and links to further support covering areas such as:

• Mental wellbeing and managing stress
• Loneliness and staying connected
• Physical activity
• Healthy eating
• Talking therapies
• Mental health support
• Self-help resources

Visit our Wellbeing Support page

A Healthy Heart Check helps identify your risk of developing cardiovascular disease, such as heart disease or stroke, and gives you personalised advice to help protect your health.

What does the check involve?

Before your appointment, you may be asked to have a blood test. This checks things such as your cholesterol and blood sugar levels.

At your Healthy Heart appointment, you will have:

• Blood pressure and other health checks
• A review of your lifestyle, including smoking, alcohol and physical activity
• A review of your medical history where appropriate
• An assessment of your risk of cardiovascular disease
• Personalised advice and support to help you improve your heart health
• Help setting realistic health and lifestyle goals

If any concerns are identified, you may be offered further assessment or referred to another healthcare professional for additional support.

Who is it for?

You may be invited for a Healthy Heart Check if you are between the age of 40-74 and have an increased risk of cardiovascular disease.

Patients are contacted directly by the PCN when they are eligible for the programme.

Healthy Hearts Group

We also offer a three-week Healthy Hearts Group for people who want to learn more about improving their heart health and reducing their risk of cardiovascular disease.

The group covers:

• Understanding cardiovascular disease
• Setting personal health goals
• Making healthy lifestyle changes

If you think you could benefit from a Healthy Heart Check or group, please speak to your GP practice.

Our PCN provides chronic disease reviews at home for patients who are unable to attend their GP practice because of significant health or mobility difficulties.

The PCN clinical team can carry out health reviews, arrange blood tests where needed, provide vaccinations and organise any follow-up care required.

Who can receive a home review?

Home visits are available for patients who are genuinely unable to leave their home because of significant:

• Frailty or physical health problems
• Disability or mobility difficulties
• Mental health difficulties
• Visual or other sensory impairment
• Learning disabilities
• Temporary mobility problems, such as following surgery

If you are able to attend your GP practice with support or assistance, a home visit may not be appropriate.

How does it work?

Eligible housebound patients are routinely identified for their annual chronic disease review. The PCN team will contact patients and arrange any necessary blood tests and appointments.

If you think you or someone you care for may need a housebound review, please speak to your GP practice.

People with a learning disability can be more likely to experience health problems and may have poorer health outcomes. An Annual Health Check can help identify health concerns early and make sure patients receive the right support.

What happens during an Annual Health Check?

An Annual Health Check looks at your physical and mental health, medicines, lifestyle and general wellbeing. It may include:

• Health measurements and relevant tests
• A review of your medicines and ongoing health conditions
• Checking that you are up to date with relevant health checks and vaccinations
• Identifying any reasonable adjustments or additional support you may need when accessing healthcare
• Referrals to other services where appropriate

Following your check, you may be given a Health Action Plan setting out any actions agreed with you and any further support you may need. This can be provided in an easy-read format where appropriate.

Getting support

If you or someone you care for has a learning disability and would like to find out more about Annual Health Checks or the support available, please speak to your GP practice.

For further information, including advice and resources for people with a learning disability, carers and families, visit our dedicated:

Support for People with a Learning Disability page

Our PCN provides specialist support for patients with asthma and other breathing conditions, including asthma assessment, treatment reviews and breathing tests.

Respiratory Support

Our respiratory team can help patients with:

• Asthma diagnosis and assessment
• Asthma treatment and medication reviews
• Ongoing support when asthma is difficult to control
• Advice about managing asthma and using inhalers
• Complex respiratory reviews
• Post exacerbation reviews
• Bronchiectasis management

FeNO Testing

FeNO testing can help assess inflammation in the airways and support the diagnosis and management of asthma.

Spirometry

Spirometry is a breathing test used to assess how well your lungs are working. Routine spirometry can be provided through your local respiratory service.

Limited additional appointments may be available for patients who are unable to attend during normal practice hours.

How to access the service

If you have concerns about your breathing or asthma, please speak to your GP practice, who can arrange the appropriate respiratory service if needed.

Social Prescribing connects you with practical and community-based support to help improve your health and wellbeing.

Sometimes the things affecting our health are not medical problems. You may be feeling lonely or isolated, struggling with money or housing, dealing with work-related stress, or finding it difficult to manage a long-term health condition.

A Social Prescribing Link Worker can listen to what matters to you and help you find the right support.

How can they help?

Social Prescribing can support you with things such as:

• Loneliness or isolation
• Stress and wellbeing
• Financial difficulties
• Employment support
• Housing problems
• Managing the impact of a long-term health condition
• Accessing community groups and activities
• Finding appropriate advice and support

Your Link Worker will work with you to agree a personalised plan and help you take positive steps towards your goals.

Support can be provided by telephone, email, text or face-to-face, depending on what works best for you.

How to access the service

If you think Social Prescribing could help you, please speak to your GP practice or another healthcare professional, who can refer you to the service.

You can also ask your practice about local community groups and activities that you may be able to access directly.

Our PCN Women’s Health Service provides specialist support for a range of women’s health concerns. Our clinicians can offer advice, assessment and treatment for a variety of needs, including:

• Menopause and HRT
• Gynaecological concerns
• Pelvic floor problems
• Pessary care
• Cervical screening
• Pregnancy and postnatal concerns
• Breast health
• Contraception

Appointments are available during the week, with some evening and Saturday appointments also available.

Menopause and HRT

Our Women’s Health clinicians can support you with menopause symptoms and HRT, including starting HRT, reviewing your treatment and discussing any concerns or side effects.

If you think you would benefit from an appointment, please speak to your GP practice.

Cervical screening

We provide cervical screening appointments, including additional support for people who may find screening difficult because of anxiety, previous difficulties or other concerns.

Some evening and Saturday appointments are also available.

Pessary care

Our Women’s Health Service can provide support with pessary fitting, replacement and removal where appropriate.

If you think you may benefit from pessary care, please speak to your GP practice.

Coils and contraceptive implants

We also provide dedicated Long-Acting Reversible Contraception (LARC) Clinics for patients who need a contraceptive coil or implant fitted, replaced or removed.

The clinics offer dedicated appointments in Moreton and Wallasey, including evening sessions.

Find out more about our Coils and Contraceptive Implant Clinics →

How to access the service

If you have a women’s health concern and think you could benefit from our service, please contact your GP practice.

Your practice can discuss your needs and arrange the most appropriate appointment or referral.

Please note: Women’s Health appointments are provided by clinicians with specific experience in this area. General Enhanced Access appointments should not be used for specialist Women’s Health concerns.