Help with Technology and Getting Online

Using technology can sometimes feel confusing or overwhelming. You may need help using a smartphone, tablet or computer, getting online or accessing important services.

You do not need to be an expert to use technology. Support is available to help you build your confidence and learn at your own pace.

What can I get help with?

Digital support can help you with everyday tasks such as:

  • Using a smartphone, tablet or computer
  • Connecting to the internet
  • Setting up and using email
  • Creating and remembering passwords
  • Staying safe online
  • Recognising scams
  • Using websites and apps
  • Accessing healthcare services online
  • Improving your confidence with technology

Getting help with online healthcare

More healthcare services are now available online. Learning how to use digital services can help you access information and manage some aspects of your healthcare more easily.

You may be able to use technology to:

  • Access the NHS App
  • Order repeat prescriptions
  • View parts of your health information
  • Contact your GP practice online
  • Attend some appointments remotely
  • Find trusted health information

Helping You Online

The Helping You Online guide provides simple, practical information to help people become more confident using technology.

It covers a range of topics, including:

  • Getting started with a device
  • Connecting to the internet
  • Using email
  • Staying safe online
  • Protecting yourself from scams
  • Accessing healthcare online
  • Improving your digital skills
  • Finding digital support

Whether you are completely new to technology or simply want to feel more confident online, the guide can help you take the next step.

Find digital help and support

For more information about digital support and resources available across the Liverpool City Region, visit:

Liverpool City Region Digital Inclusion

Take your time

Learning something new can take time. You do not need to learn everything at once.

Start with the thing that would be most useful to you and build your confidence step by step.

Whether you want to learn how to send an email, use the NHS App or simply feel more confident using your phone, support is available to help you get started.